At Caseryx, we understand that circumstances may change, and you may need to cancel your order. We strive to provide a seamless shopping experience, including a hassle-free cancellation process.
If you wish to cancel your order, please ensure that you submit the cancellation request within 24 hours from the time of placing the order. After this time period, we may not be able to accommodate your cancellation request.
To initiate a cancellation, please contact our customer support team via email at support@caserxy.com. Our dedicated team will assist you in canceling your order and provide any necessary guidance.
Once your cancellation request is received and processed within the specified time frame, we will refund the full amount to your original payment method. Please note that it may take up to 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
It is important to note that if your order has already been shipped or is in the process of being shipped, we may not be able to cancel it. In such cases, you may need to follow our return policy for further assistance.
We value your satisfaction and strive to provide the best customer service possible. If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing Caseryx!